We offer free shipping on all orders over د.إ100AED, and we deliver all over the UAE
We offer delivery to all regions of the United Arab Emirates. To most of the main cities like Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Al Khaimah, Ajman, and Umm Al Quwain. We will deliver within 3 working days. If you need more details about the delivery times to other cities or remote areas, please contact us.
We offer heavy-duty items that require shipping from various locations, and the pickup location for these items is typically located far from the city. Due to these factors, delivery times for heavy-duty items may vary, typically ranging from 8 to 10 days depending on the specific item and brand. For more information on delivery times for heavy-duty items, please contact our customer support team, who will be happy to assist you
Other GCC Countries:
We provide shipping to Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia with free shipping for orders above د.إ500AED.
Orders below د.إ500AED will be charged AED 100 for shipping. Please note that the recipient is responsible for paying any applicable customs duties as per government regulations.
Tracking:
We will send you a tracking number that you can use to track the order online. Upon request, we will provide the mobile number of the representative who will oversee delivering the order to you.
Missing or Damaged Items:
Although great care is taken while packing, damage does occur occasionally during transit. To help us claim the damage and speed up the reimbursement process we require that you perform the following steps:
- Call customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible.
- If the item has any damage or any content missing, please request an RTO (Return to Origin) within the first 7 days of delivery. Athletix will not take responsibility for the damaged item(s) after this period.
- Always take photos/videos of any damage.
- Do not throw away any of the original inner or outer packaging.
Cancellation or Returns/Replacements:
We offer a hassle-free return policy. If the customer is not 100% satisfied with his purchase from us, he/she can return or replace the product within 14 days from the date of delivery.
All regularly stocked items can be returned free of charge within 14 days of receipt, so long as they are unused/unopened and in the original packaging.
Our Cancellation. We may cancel your order(s) if:
- you do not make any payment to us when it is due; or
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
- You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
- You attempt to bulk or multi-order purchase, where we reserve a right to cancel any order(s), at our sole discretion. or
- Order(s) not being capable of fulfilled due to product(s) not being available. or
- If our supply of the product is delayed by an event outside of our control.
Installation:
A note should be made that equipment installation can be arranged upon customer request, but it comes at a cost that varies depending on the specific product.
However, once the installation of Fitness Equipment is done, under any circumstances, it shall not be refunded. In case, a manufacturing defect is found on the installed Fitness Equipment, it will be either replaced or repaired free of cost.
Unfulfilled Orders:
In the event that we are unable to fulfill an order, we will inform the customer by email/phone. For the prepaid orders, we will issue a refund to the customer. The refund will be credited to the same mode of payment that was used to place the order.
Please note that it may take up to 30 business days (Depending on the service provider) for the bank or credit card company to process and post the refund. If more than 30 business days have passed since we approved your return and you have not received the refund, please contact us at info@theracquetshop.com for assistance.
For more information write us at info@theracquetshop.com or call us at +971 5859 903 02.
