Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theracquetshop.com or call us at +971 5859 903 02.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@theracquetshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We do not accept returns on products that have been used, damaged due to customer misuse, or custom-made products. All sales of these products are final.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Unfulfilled Orders:

In the event that we are unable to fulfill an order within the committed timeframe, we will issue a refund to the customer. For prepaid orders, the refund will be credited to the same bank account that was used to place the order.

For cash-on-delivery orders, our customer support team will contact the customer to obtain their bank account details, after which the refund will be processed accordingly.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days (Depending on the bank). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at info@theracquetshop.com.

 

Please note that our refund policy is subject to change at any time without prior notice. If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.